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Home > How to Order

How to Order

Buying from our Yahoo Store is easy and secure. For every orderable item, there is an "Add to Cart" button. Clicking this button adds the item to your shopping cart. Putting something in your shopping cart does not commit you to buying it. You can remove any item from your shopping cart at any time. After you put an item in your cart, you can choose to place the order, or you can continue shopping by clicking on the "Keep Shopping" button.  You can put as many items as you want in your shopping cart. When you're finished shopping and want to place your order, click on the "Check Out" button to proceed.

Problems Ordering? If you are experiencing problems adding items to your cart or having the pages load, it could be due to a temporary server problem. Please try again a few minutes later. Another possible reason is that you are working behind a "firewall." Many work places have these set in place, which makes things such as secure shopping and downloading music not possible. If you cannot get your order to go through, we would be happy to take your order over the phone. Just call toll-free 1.877.304.8615 (US & Canada) and one of our customer service team members will gladly assist you.

International Error Messages: If you are an international resident and are receiving an error message when trying to order, please review how you entered your zip code/postal code. The order in which you enter the digits is vital. For example, when ordering from the UK, if your postal code is SE146SL, you must enter it like this: SE14 6SL. Notice the space between the fourth and fifth digits. You must have the correct spacing. So, in the case of the UK, it is 4 digits, space, then the final 3 digits. Please e-mail or call us at 1.508.393.8481 if you cannot get your order to go through.

Need more help? Visit our Customer Care Center

 

How We Handle & Process Your Order

1. Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information.

2. When an order is placed during regular business hours, we typically ship it that very same day. When you order later in the day, your shipment is prepared and packaged the very next morning.

3. After your order is shipped, you will receive an email with your tracking number.

4. In no time at all the delivery person will knock on your door and deliver your order!


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Contact Us:   service@musclesurf.com    US & Canada (Toll Free) 1-877-304-8615    International 1-508-393-8481   

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